Article

The age of responsible AI is now

A new framework for responsible AI in day-to-day operations
Published

12 May 2025

AI is changing how organisations make decisions, deliver services, and interact with customers and colleagues. As AI applications are increasingly integrated into everyday operations, the need for its responsible use becomes more pressing – not just when it comes to compliance with legislation and stakeholder demands, but also to make sure AI is used in ways that people can understand, trust, and fully stand behind.


Responsible AI is not just about technical performance. It is about fairness, transparency, accountability, privacy, and environmental impact. Done right, it helps prevent biased outcomes, protect sensitive data, reduce unintended harms, and create systems that people actually want to use.


Implement’s new responsible AI framework offers a way to put those principles into practice. It is not about getting it perfect – it is about setting a direction, asking the right questions early, and making responsible use of AI a shared effort across the organisation.

Theme 1: Building AI for a fair future

Putting people and planet at the heart of AI design


The impact of AI is not just technical – it is also social and environmental.


This theme focuses on building AI that treats people fairly, respects differences, and supports a more sustainable future. It includes addressing bias, improving accessibility, and reducing the environmental footprint of AI systems – ensuring the benefits of AI are shared more widely, and the burdens do not fall unfairly on specific groups or the planet.

Fairness, Equity, & Bias Mitigation


Responsible AI begins with designing systems that actively mitigate bias and promote equitable outcomes for all users. This requires a multifaceted approach, starting with the use of diverse and representative datasets. These datasets should include inputs representing diverse cultural, socio-economic, disability, and demographic backgrounds to ensure that AI models are both accurate and inclusive, helping to prevent the reinforcement of existing biases.


Thorough and frequent evaluation across demographic groups is another component of the approach. By continuously monitoring and adjusting AI systems based on these evaluations, organisations can maintain fairness and equity in their AI-driven decisions.


Taking these steps can help organisations reduce the risk of perpetuating harmful biases, build trust among stakeholders, and ensure that AI-driven decisions are not only technically sound and reliable but also socially responsible.


Environmental Impact


AI systems do not just run on data – they also rely on the energy and water needed to power data centres. Current forecasts from the World Economic Forum predict that the energy consumption of AI could increase by a factor of 12 until 2030, while the OECD forecasts that the water consumption could reach 4,2-6,6 billion m3 by 2027 – that is the equivalent of using Denmark’s entire annual water supply not once, but six times over.


At the same time, the AI ecosystem demands substantial resources – including rare earth metals – for hardware components like graphics cards and server racks, and its manufacturing process adds to air pollution. As AI usage expands, so does its environmental footprint. Reducing this impact is key to using AI responsibly.


AI does not only consume resources during model training – it also requires significant amounts of energy and water during day-to-day use. Especially in large organisations, running AI applications demands substantial energy for cooling data centres and powering the infrastructure that supports them. AI systems therefore require considerable resources not just during training, but also throughout daily operations, primarily due to the power and cooling needs of data centres.


Organisations should measure and manage AI’s environmental footprint using standard metrics such as carbon emissions per model inference (CO₂e/inference) and total water usage estimates. Lightweight, energy-efficient models should be prioritised wherever possible, and benchmarks such as the "Green Software Foundation" principles and "ML CO₂e" guidelines can help track progress. Running AI workloads on renewable-powered infrastructure, adopting green coding practices, and pruning unnecessary model complexity are practical ways to reduce the footprint. Taking resource use seriously demonstrates not only good stewardship but also forward-thinking leadership in a resource-constrained world.


Here, it is important to remember that building bigger models does not always mean building better ones. In many cases, lighter models or smarter setups (including green coding practices) can deliver similar performance at lower environmental costs. Taking energy and water use seriously is not just good practice – it also signals long-term thinking. It reduces operational costs and shows a strong commitment to sustainability, which is becoming increasingly important to customers, partners, and regulators.


Inclusivity & Accessibility


Responsible AI must work for everyone – not just those who are easy to design for. To achieve this, detailed and targeted design, development, and testing of AI systems across multiple inclusivity and accessibility dimensions are required.


For instance, ensuring that voice recognition systems can understand different accents and dialects, or designing user interfaces that are accessible to individuals with visual impairments. But it also means that inclusivity should extend beyond technical design to encompass organisational practices, ensuring that the adoption of an AI system is inclusive at all levels.


Finally, inclusivity and accessibility should also account for the long-term use of AI systems. This involves designing AI that remains inclusive as the technological landscape evolves. This can be thought of as temporal inclusiveness, and it ensures that AI systems can adapt to future needs and conditions, thereby maintaining their relevance and utility over time.


Inclusivity is not one-size-fits-all, and accessible design is not a technical afterthought. These are core principles of responsible AI – principles that improve usability for all while expanding who gets to participate, benefit, and thrive.

Theme 2: Working together to make AI responsible

Organising around AI – across roles and responsibilities


Responsible AI depends on collaboration. It takes clear governance, legal clarity, and ongoing learning across departments and disciplines. This theme focuses on how teams structure decision-making, adopt AI into workflows, and build the skills needed to use it safely.


It is about making AI a shared effort – where risks are caught early, responsibilities are clear, and adoption is grounded in real understanding, not hype or hesitation.

Governance & Adoption


For AI to work in practice, it needs both direction and buy-in. That means putting governance and adoption on the same page from the start.


A dedicated leadership group should define how AI is used across the organisation, including classifying use cases according to the four EU AI Act categories: prohibited, high-risk, limited-risk, and minimal-risk. High-risk systems (such as those used in employment, finance, or critical infrastructure) must meet strict requirements for transparency, human oversight, and risk management. Early classification helps avoid retrofitting compliance later. Adoption strategies must match this structure: employees should understand not just how to use AI but when human review is mandatory, and when legal constraints apply. A living governance framework – updated as AI capabilities and regulations evolve – is key to scaling safely and responsibly.


But governance does not just mean policies on paper. It needs to be paired with active engagement: making sure employees understand the tools they are working with, know when to trust the outputs, and feel confident raising concerns when something seems off.


Adoption is smoother when people know the rules and see the point. Training should focus less on the theory of AI and more on how it fits into actual workflows. And feedback from everyday users should be brought back into governance discussions, so systems evolve with real-world use – not just top-down intent. In short, a framework without people will not stick, just as surely as enthusiasm without structure will not scale.


Legal & Compliance


AI adoption often gets stuck between two extremes: excessive caution or blind optimism. Some organisations hold back based on misconceptions – such as assuming that generative AI cannot meet privacy standards or that using external tools always means giving up control of data. Others push forward too quickly, applying AI to sensitive areas like job applicant screening or automated decision-making without considering legal boundaries. Both approaches stem from the same issue: a limited understanding of how the technology works and how existing legislation applies to specific use cases.


By now, the legal landscape in the EU – especially with the GDPR and upcoming AI Act –is well established. Likewise, the technology is no longer new. With the right setup, it is entirely possible to apply AI safely and responsibly across a wide range of business areas. The key is early assessment. Before an AI system is developed, it should be reviewed by both legal and technical experts. That includes looking at the intended use, the types of data involved, and any potential risks. A second review should take place before deployment, to catch changes or new dependencies.


When done right, this process does not slow innovation. It makes it more likely to succeed – and much easier to defend if questions arise later.


Transparency & Accountability


Trust in AI depends on two things: understanding what the system is doing and knowing who is responsible when something goes wrong. That starts with transparency. Users and stakeholders should be able to see not just what the AI decided, but why. Whether it is through clear documentation, explainable outputs, or built-in summaries of how a result was generated.


But visibility is not enough on its own. There must be someone to call when the system makes mistakes. Organisations should define who is responsible for monitoring key AI systems, how issues escalate, and when human oversight is required. Especially for decisions that affect people’s rights or opportunities, the ability to pause, override, or correct an outcome is not optional – it is a crucial part of doing AI responsibly.

Theme 3: Keeping AI safe, private, and reliable

Building trust in the systems we put to work


Trust in AI is built on daily use. This theme looks at the technical and operational measures that keep AI systems secure, accurate, and stable over time. It includes protecting sensitive data, managing risk in high-impact decisions, and making sure systems continue to work reliably as conditions change. When AI tools are safe to use – and stay that way! – organisations can focus on value creation rather than damage control.

Privacy & Security


Many AI tools process information that should stay internal: personal data, financial details, or documents tied to business strategy or client relationships. Whether the system is built in-house or accessed through an API, the responsibility for keeping that data secure remains with the organisation.


Clear rules should be in place for what types of data can be shared with AI systems, and under which conditions. This includes reviewing the terms of external tools, controlling which platforms are allowed, and setting up logging to track how AI is used across teams. Where personal data or company IP is involved, the data flow should be documented – and limited to what is strictly needed for the task at hand.


Privacy settings should default to caution. Where possible, AI tools should avoid storing input data or reusing it for training. Sensitive use cases may require on-premise deployments or extra layers of encryption and access control.


Safety & Risk Management


Even when AI systems produce text or decisions that look convincing, they are not always right. To address risks specific to generative AI – such as hallucination, prompt-injection, or unauthorised data leaks – organisations should incorporate structured red-teaming exercises before deployment and at regular intervals thereafter. Resources like MITRE ATLAS and OWASP’s Generative AI Red-Teaming Guide offer practical methodologies for stress-testing generative models against adversarial use.


Additionally, organisations should implement content safety filters, watermarking of AI-generated outputs, and clear fallback procedures for flagged outputs. Critical decisions should always include human oversight. Documenting system boundaries and known limitations ensures both internal users and external stakeholders understand where human intervention is required.


To reduce exposure to unintended consequences, AI systems should include checkpoints: human review, version control for prompts or templates, and mechanisms for reporting poor outcomes. Tasks with regulatory, legal, or financial impact should never rely solely on automated outputs. Instead, AI should support human work, not replace it.


Companies should document where AI is used, what decisions it touches, and what safeguards are in place. Risk does not end when a system goes live – it lives on, adapting as business needs evolve and AI systems are used in new ways.


Reliability & Resilience


AI tools need to perform predictably, not just under ideal conditions but during real-world use. Inputs may vary widely between users, and unclear instructions can result in flawed or confusing outputs. AI systems must perform predictably, even under variable real-world conditions. This requires setting clear service-level objectives (SLOs) for key performance aspects such as accuracy, response time, and robustness to noisy inputs. For high-risk use cases, fallback mechanisms should be built in: human review checkpoints, alternative decision paths, or safe shutdown procedures in case of failure. Beyond launch, AI systems must be monitored for "model drift" – a gradual decline in output quality or relevance over time. Regular retraining, user feedback loops, and automated drift-detection are critical to maintaining long-term reliability. Building resilience into AI systems is not a luxury; it is a fundamental precondition for safe scaling.


This means testing for consistency across use cases and putting limits on how AI is used in higher-risk contexts. Where AI supports critical workflows, fallback procedures should be available if the system underperforms or behaves unexpectedly.


Resilience also involves monitoring. Outputs should be reviewed regularly – not just for quality, but for relevance. AI systems do not always fail loudly. Sometimes, they just become less useful or drift away from the needs they were built to serve. Regular updates, user feedback loops, and performance tracking are key to keeping them on course.

Building responsible AI: A path forward


Responsible AI is not a checkbox, it is meant to provide guidance for working with AI in a responsible manner. As organisations integrate AI deeper into their operations, they must ensure it works in ways that are fair, transparent, and aligned with long-term goals. Consider this article an invitation to innovate while making sure AI-driven decisions are ethical, sustainable, and resilient enough to stand the test of time.


The path to responsible AI starts with asking the right questions. Are our AI models fair and inclusive? Are we considering the environmental footprint. Are we structured to catch risks early and ensure compliance? Addressing these challenges upfront not only protects businesses from regulatory and reputational risks but also builds trust among customers, employees, and stakeholders.


The good news? Implementing responsible AI does not require perfection – just get started. It is about taking measured steps, involving the right people, and continuously learning as AI evolves. Organisations that embrace this mindset will not only navigate the risks of AI but also unlock AI’s full potential in a way that benefits both business and society.


Sources:


https://reports.weforum.org/docs/WEF_Artificial_Intelligences_Energy_Paradox_2025.pdf


https://oecd.ai/en/wonk/how-much-water-does-ai-consume


https://infusedinnovations.com/blog/responsible-ai-inclusiveness

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